In a “best efforts” agreement, we the provider will try to deliver the service to the best of our ability, but do not guarantee a specific outcome, uptime, or timeframes. In the context of our hosting and website services, it implies:
- No contractual service level (SLA): we aim for good uptime and performance, but there’s no binding guarantee (e.g. not 99.9% uptime).
- Support responsiveness is informal: we do our best to fix issues quickly, but without a guaranteed response or resolution time.
- Resource allocation is flexible: especially in shared or low-cost hosting, resources are allocated as fairly as possible.
- Liability limits: if something fails (downtime, data loss, slow site), we are not legally liable beyond maybe a small discretionary credit, if you’re paying for additional services, even if it was our fault.
- While hosting will be provided on a best efforts basis, third-party integrations (third party plugins, WorkSpace, newsletter software, forms etc etc) are offered “as is” (no warranties or guarantees, but you can lean on the third party’s own warranties).
In short, it means “we’ll act in good faith and competently, but you accept that some things may be outside our control and not contractually guaranteed.”