{"id":548,"date":"2025-11-22T12:39:51","date_gmt":"2025-11-22T12:39:51","guid":{"rendered":"https:\/\/sccan.scot\/help\/?page_id=548"},"modified":"2025-11-22T12:44:58","modified_gmt":"2025-11-22T12:44:58","slug":"small-print-best-efforts","status":"publish","type":"page","link":"https:\/\/sccan.scot\/help\/small-print-best-efforts\/","title":{"rendered":"Small Print &#8211; Best Efforts"},"content":{"rendered":"\n<p>In a &#8220;best efforts&#8221; agreement, we the provider will try to deliver the service to the best of our ability, but do not guarantee a specific outcome, uptime, or timeframes. In the context of our <strong>hosting and website services<\/strong>, it implies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No contractual service level (SLA):<\/strong> we aim for good uptime and performance, but there\u2019s no binding guarantee (e.g. not 99.9% uptime).<\/li>\n\n\n\n<li><strong>Support responsiveness is informal:<\/strong> we do our best to fix issues quickly, but without a guaranteed response or resolution time.<\/li>\n\n\n\n<li><strong>Resource allocation is flexible:<\/strong> especially in shared or low-cost hosting, resources are allocated as fairly as possible.<\/li>\n\n\n\n<li><strong>Liability limits:<\/strong> if something fails (downtime, data loss, slow site), we are not legally liable beyond maybe a small discretionary credit, if you&#8217;re paying for additional services, even if it was our fault.<\/li>\n\n\n\n<li>While hosting will be provided on a best efforts basis, third-party integrations (third party plugins, WorkSpace, newsletter software, forms etc etc) are offered &#8220;as is&#8221; (no warranties or guarantees, but you can lean on the third party&#8217;s own warranties).<\/li>\n<\/ul>\n\n\n\n<p>In short, it means <em>\u201cwe\u2019ll act in good faith and competently, but you accept that some things may be outside our control and not contractually guaranteed.\u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a &#8220;best efforts&#8221; agreement, we the provider will try to deliver the service to the best of our ability, but do not guarantee a specific outcome, uptime, or timeframes. In the context of our hosting and website services, it implies: In short, it means \u201cwe\u2019ll act in good faith and competently, but you accept&hellip;<\/p>\n","protected":false},"author":1,"featured_media":247,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-cover.php","meta":{"footnotes":""},"class_list":["post-548","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/pages\/548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/comments?post=548"}],"version-history":[{"count":1,"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/pages\/548\/revisions"}],"predecessor-version":[{"id":550,"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/pages\/548\/revisions\/550"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/media\/247"}],"wp:attachment":[{"href":"https:\/\/sccan.scot\/help\/wp-json\/wp\/v2\/media?parent=548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}