The most common problem I have found in 15 years of using WordPress (and other CMS platforms). The issues are easier to troubleshoot if we know a bit more. For example:<\/p>\n\n\n\n
If your email address or your username is wrong you will have trouble. If you have multiple email addresses, check you have used the right one! <\/p>\n\n\n\n
Always copy paste the password with no additional spaces or rogue characters or use the saved one in your password manager. Caps lock is a classic gotcha. <\/p>\n\n\n\n
Reset the password – if you get the email, the username and email address will then be aligned. <\/p>\n\n\n\n
If you don’t get the email<\/span>, maybe you don’t have an account with that email address or username, but do check the SPAM box.<\/p>\n\n\n\n Wordfence handles security arrangements. It will block certain users e.g. those that do not exist. <\/p>\n\n\n\n If you type a username incorrectly you risk getting a temporary block. <\/p>\n\n\n\n If you are sure you typed everything correctly you can either try later (the lockout is temporary) OR enter your email address in the requisite box – it is not obvious – to receive the unblock link.<\/p>\n\n\n\n Contact website@sccan.scot – remember that although email addresses to scottishcommunitiescan.org.uk are analagous to those to @sccan.scot they are aliases, other systems don’t know this. The email system is not linked to the website. <\/p>\n\n\n\n Cookies! Occasionally – but only for regular users with multiple accounts, some login cookies will need to be cleared to be able to login. <\/p>\n\n\n\n One solution worth checking is to login via a private or incognito window. If that works, the login cookies are likely to be the culprit. Clear the sccan.scot and sccan.scot\/mysite cookies and try again. <\/p>\n\n\n\n But if that fails<\/p>\n\n\n\n Contact website@sccan.scot<\/p>\n\n\n\nProblem 2 – My account was blocked by Wordfence<\/h2>\n\n\n\n
Problem 3 I don’t know my login details<\/h2>\n\n\n\n
Problem 4 – I’m going round in circles – help!<\/h2>\n\n\n\n